Refund policy

REFUND & RETURNS POLICY

Last updated: 29 August 2026

At The Milk Bar Fishing Supply, we take care to accurately photograph, describe and inspect the products we sell. This includes new, pre-loved, rare, imported and hard-to-find fishing tackle.

This Refund & Returns Policy applies to purchases made through The Milk Bar Fishing Supply.

AUSTRALIAN CONSUMER LAW

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

If a product has a major failure, you may be entitled to choose a refund or replacement. If a product has a minor problem, we may be entitled to provide an appropriate remedy in accordance with Australian Consumer Law.

CHANGE OF MIND

Please choose carefully.

The Milk Bar Fishing Supply does not provide refunds, returns or exchanges where you:

  • change your mind;

  • order the wrong product, model, size, colour or specification;

  • find the product cheaper elsewhere;

  • decide you no longer want or need the product; or

  • incorrectly select an item or variant.

This does not affect your rights under Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.

PRE-LOVED & USED TACKLE

We sell selected pre-loved and used fishing tackle.

Pre-loved products may display signs of previous use, including minor scratches, marks, cosmetic wear, fading, packaging wear or other imperfections.

We make reasonable efforts to clearly photograph and describe the condition of pre-loved products before purchase.

A condition, mark, imperfection or fault that was clearly disclosed to you before purchasing the product will generally not provide grounds for a return based on that disclosed issue.

However, your Australian Consumer Law rights continue to apply to faults or problems that were not disclosed.

Customers purchasing pre-loved equipment should carefully review all product photographs and descriptions before completing their purchase.

RARE, LIMITED & SPECIAL-ORDER PRODUCTS

Some products sold by The Milk Bar Fishing Supply are rare, limited-production, imported, allocated or specially sourced products.

We do not provide change-of-mind refunds or cancellations for these products once an order has been confirmed.

Deposits or payments made for specially sourced products may also be non-refundable for change-of-mind cancellations once sourcing or ordering has commenced.

Nothing in this section limits your rights under Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If you believe you have received a product that:

  • is faulty;

  • has been damaged before or during delivery;

  • is materially different from its description;

  • is the incorrect product; or

  • otherwise fails to meet a consumer guarantee,

please contact The Milk Bar Fishing Supply as soon as reasonably possible through our website.

To help us assess the issue, please provide:

  • your order number or proof of purchase;

  • a description of the problem; and

  • clear photographs or video where appropriate.

We may ask you to return the product so that the issue can be assessed.

These requests are intended to help us process your claim and do not limit your rights under Australian Consumer Law.

RETURN SHIPPING FOR FAULTY PRODUCTS

Where a returned product is confirmed to have a problem covered by Australian Consumer Law, we will reimburse reasonable return postage costs where required by law.

Please keep receipts for any return postage or transport costs.

Do not return a product without contacting us first, as we will provide the appropriate return instructions.

PRODUCT PHOTOGRAPHY & COLOUR

We make reasonable efforts to ensure product photographs accurately represent the item being sold.

Colours may appear slightly different depending on lighting, photography, screen settings and display devices.

Handmade, timber, foil-finished or individually finished lures may also have minor variations between individual products. These variations are part of the nature of these products and are not necessarily faults.

Any significant variation relevant to the product will be disclosed where reasonably possible.

SALE ITEMS

Sale, clearance and discounted items are not eligible for a refund or exchange simply because you change your mind.

However, sale and discounted products remain covered by Australian Consumer Law.

ORDER CANCELLATIONS

If you contact us before your order has been processed or dispatched, we may be able to cancel it at our discretion.

Once an order has been processed, packed, specially sourced or dispatched, we may not be able to cancel it for change-of-mind reasons.

REFUNDS

Where a refund is approved, it will generally be returned to the original payment method.

Processing times may vary depending on your bank or payment provider.

CONTACT US

If you have an issue with an order, please contact The Milk Bar Fishing Supply through our website with your order details.

We aim to resolve genuine product issues fairly, promptly and in accordance with Australian Consumer Law.