Shipping policy

SHIPPING POLICY

Last updated: 29 August 2026

Thank you for shopping with The Milk Bar Fishing Supply.

We take care when packing and shipping every order, particularly premium, limited-release and hard-to-find fishing tackle.

This Shipping Policy explains how orders are processed, dispatched and delivered.

1. ORDER PROCESSING

Orders are generally processed and dispatched as quickly as possible, usually within 1–3 business days after payment has been confirmed.

Orders are not normally processed or dispatched on weekends or Victorian public holidays.

During product launches, limited releases, sales or other periods of high demand, processing times may be longer.

If there is a significant delay with your order, we will make reasonable efforts to contact you.

2. SHIPPING WITHIN AUSTRALIA

We ship throughout Australia using reputable postal and courier services.

Available shipping options and applicable shipping charges will be displayed at checkout.

Shipping costs may vary depending on:

  • delivery location;

  • parcel size;

  • parcel weight;

  • product type; and

  • shipping service selected.

3. EXPRESS SHIPPING

Where Express Shipping is available, selecting Express Shipping applies to the delivery service after your order has been processed and dispatched.

Express Shipping does not necessarily mean your order will be packed or dispatched on the same day it is placed.

Delivery times remain subject to the relevant postal or courier network.

4. SHIPPING ESTIMATES

Any delivery timeframes displayed on our website or provided after dispatch are estimates only unless we expressly state otherwise.

Actual delivery times may be affected by circumstances including:

  • courier or postal delays;

  • weather;

  • peak delivery periods;

  • public holidays;

  • remote or regional destinations;

  • transport disruptions; or

  • circumstances outside our reasonable control.

We will assist customers where reasonable if a delivery experiences a significant delay.

5. ORDER TRACKING

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow time for tracking information to become active after receiving your shipping confirmation.

Customers are responsible for monitoring their tracking information and delivery updates.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your delivery information carefully before completing checkout.

If you notice an incorrect address after placing your order, contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to update the address.

Once an order has been dispatched, we may be unable to change or redirect the delivery.

7. INCORRECT ADDRESSES & RETURN TO SENDER

If an order is returned to The Milk Bar Fishing Supply because the customer supplied an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.

If a parcel is returned because of an error made by us, we will arrange an appropriate remedy at no additional shipping cost to the customer.

8. AUTHORITY TO LEAVE

Depending on the delivery service selected, a courier may provide options relating to safe drop or authority to leave.

Where a customer directly requests or authorises a courier to leave a parcel in a nominated location, the delivery will be handled in accordance with the courier's applicable delivery procedures.

We strongly recommend choosing a secure delivery location, particularly when purchasing high-value fishing tackle.

9. HIGH-VALUE ORDERS

For certain high-value orders, we may use tracked shipping, signature on delivery or additional delivery security.

We may also contact you to confirm shipping details before dispatching particularly high-value orders.

These measures are intended to protect both the customer and The Milk Bar Fishing Supply.

10. LIMITED RELEASES & PRODUCT DROPS

Certain products sold by The Milk Bar Fishing Supply may be released in limited quantities and experience higher-than-normal order volumes.

During these releases, please allow additional processing time.

Orders will generally be fulfilled in the order they are successfully received and paid, subject to stock availability and any advertised purchase limits.

11. PRE-ORDERS & SPECIAL ORDERS

Products marked as pre-order, special order or sourced to order may have different dispatch timeframes from products currently held in stock.

Any expected timeframe provided for these products is an estimate unless otherwise stated.

Delays can occasionally occur with manufacturers, suppliers, international freight, customs or other parts of the supply chain.

If a significant delay occurs, we will make reasonable efforts to keep affected customers informed.

Nothing in this section limits your rights under Australian Consumer Law.

12. MULTIPLE ITEMS IN ONE ORDER

Where an order contains multiple products, we will generally ship the order together.

In some circumstances, products may be dispatched separately.

If an order includes a pre-order or special-order product, other products in the same order may be held until the complete order is ready to ship unless separate arrangements are made.

13. LOST PARCELS

If your tracking information indicates that a parcel may be lost, please contact us so we can assist with an investigation through the relevant postal or courier provider.

A parcel experiencing a delay is not automatically considered lost.

Where a parcel is confirmed as lost, we will provide an appropriate resolution in accordance with applicable Australian Consumer Law and the circumstances of the order.

14. DAMAGED PARCELS

We take care to securely package orders before dispatch.

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where possible, please retain:

  • the product;

  • the shipping carton or satchel;

  • internal packaging; and

  • photographs showing the damage.

This information may assist us in investigating the issue with the delivery provider.

Nothing in this section limits your rights under Australian Consumer Law.

15. PRODUCTS DAMAGED IN TRANSIT

If a product itself has been damaged during delivery, please contact us with your order details and photographs of the product and packaging where reasonably possible.

We will assess the issue and provide an appropriate remedy where required.

Our Refund & Returns Policy and your rights under Australian Consumer Law will apply.

16. INTERNATIONAL SHIPPING

International shipping may be available to selected destinations where shown at checkout.

International customers are responsible for checking any local import restrictions that may apply to the products they purchase.

International orders may be subject to:

  • customs processing;

  • import duties;

  • taxes;

  • tariffs;

  • brokerage fees; or

  • other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to The Milk Bar Fishing Supply.

International delivery times may also vary depending on customs and local delivery services.

Nothing in this section affects any rights that cannot legally be excluded.

17. CUSTOMS DELAYS

We are not able to control the time taken by customs or border authorities to process an international shipment.

Where an international order is delayed by customs, we will provide reasonable assistance where possible but cannot guarantee the time required for customs clearance.

18. UNCLAIMED PARCELS

Customers are responsible for monitoring delivery notifications and collecting parcels where required.

If a parcel is returned to us because it was not collected or delivery could not be completed due to circumstances attributable to the customer, additional shipping charges may apply before the parcel is resent.

19. SHIPPING RESTRICTIONS

Some products may not be eligible for shipping to certain locations because of size, weight, carrier restrictions, import regulations or other logistical requirements.

If we are unable to ship an item you have purchased, we will contact you and arrange an appropriate solution, which may include cancellation and a refund of the affected item.

20. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time.

The policy applying to an order will generally be the version published or otherwise provided when the order was placed.

The latest version will remain available on our website.

21. AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law that cannot legally be excluded.

22. CONTACT US

If you have any questions about shipping or an existing order, please contact The Milk Bar Fishing Supply through our website and include your order number where available.